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Forum Discussion

inessa728's avatar
inessa728
Explorer | Level 4
7 years ago

How can I access live chat for support?

where can i find the Live chat on my account?? 
Account Settings
  • Rich's avatar
    Rich
    7 years ago

    If you have a Business account, it will be available through the support tools in your Admin console. If you have a Personal account that includes chat support, you can just go to the usual Support URL and the Live Chat option will be listed if it's available to you.

     

PPagan's avatar
PPagan
New member | Level 2

I have a Personal Plus account, which says it includes Live Chat support; but I can find no way of accessing it and it does not show up on the Support page.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago
PPagan wrote:

I have a Personal Plus account, which says it includes Live Chat support; but I can find no way of accessing it and it does not show up on the Support page.

Make sure you're signed in to your account, or the option won't appear on the Support page. Also, Live Chat is available Monday-Friday. It's not available on weekends or holidays (this Monday is a holiday in the US).

  • PPagan's avatar
    PPagan
    New member | Level 2
    3 months ago

    So it actually won’t show up as an option at times it is not available?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 months ago
      PPagan wrote:

      So it actually won’t show up as an option at times it is not available?

      It does show up but when you click through it wont work.

       

      I've just pulled this screenshot now from my Essentials account:

       When I click through to chat I get:

       

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