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Forum Discussion

inessa728's avatar
inessa728
Explorer | Level 4
7 years ago

How can I access live chat for support?

where can i find the Live chat on my account?? 
Account Settings
  • Rich's avatar
    Rich
    7 years ago

    If you have a Business account, it will be available through the support tools in your Admin console. If you have a Personal account that includes chat support, you can just go to the usual Support URL and the Live Chat option will be listed if it's available to you.

     

JEToronto's avatar
JEToronto
Explorer | Level 4

Sorry to piggy back here - although live chat support is an option for a Business Standard plan admin, may I assume this doesn't apply to a trial? Thanks!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey JEToronto!

 

Indeed, phone support is not available to Dropbox Business trial accounts.

 

Is there something you'd like assistance with?

  • JEToronto's avatar
    JEToronto
    Explorer | Level 4
    2 years ago

    Thanks Hannah, good to be assured! Email option works for me, but my non-urgent question is (if ok in this thread): when resuming sync (after pausing overnight/shutdown-restart), why does upload starts all over, and not where left off.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi JEToronto, sorry to jump in here! 

       

      Normally, when you resume syncing after pausing, the syncing process should continue exactly where it left off. 

       

      Can you tell me what you see in regards to the app's syncing status when this happens, and clarify the version of the Dropbox app that you're using on your end? 

       

      Keep me posted, and we'll take it from there! 

      • JEToronto's avatar
        JEToronto
        Explorer | Level 4
        2 years ago

        Jump right in, Megan (sorry to steer so far from Live Chat)! I thought so too (by def'n: resume, not restart).

        • Syncing [file name]
        • Desktop (Mac) v. 178.4.4811

        Thanks!

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