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Forum Discussion
Email address already taken
My main dropbox account is linked to an old email address that I no longer use.
I have tried to change the email address to the one I use but it is already taken, by me.
I have paid for a space u...
Sorry to jump in here, rlloyd and sorry to see you're having trouble.
Do you have access to your Dropbox accounts, both free and paid?
If so, a workaround for this would be to login to the free one, replace the email address with a third, placeholder address , which will free up the one you want to use.
Then, you can login to your paid account and update it with that email address.
I hope that makes sense!
Hannah
Dropbox Staff
Dropbox StaffHey AnupKarnani, thanks for reaching out to us.
If you're getting a message that the email you're trying to use for your Dropbox account is already taken, that means that an existing Dropbox account is already using that email.
Perhaps it's an account you had created in the past or forgot about; have you tried logging in to it?
If you don't remember the password, you can reset it here.
Thank you for your reply.
Do I need to create a new account to change my email ID?
- Hannah
Hey AnupKarnani!
You don't need to create a new account to change your email address on Dropbox.
Did you try to login to the existing account that already uses the email you were trying to use?
Does it have any files in it that you need?
If not, you can delete it and this will free up the email address. Once the email address is freed up, you will be able to use it for your main Dropbox account.
I hope this helps, but let me know if you have more questions.
Thank you for your reply.
The primary email ID is shutting, we have created the 2nd email ID for the transfer and to be active.
I really need a quicker resolution to this.
Request someone to please contact me on [removed per the Dropbox Community Guidelines]
- Hannah
Can you clarify what else you need help with?
