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algae-jacket's avatar
algae-jacket
Explorer | Level 3
2 years ago

"DROPBOX_ROOT_DUMMY_FILENAME…_TO_USERS" failing to sync

I'm using Dropbox v180.4.4912 on macOS 13.5 on an Apple Silicon Mac mini. If it helps, I'm also using Maestral 1.8.0 (both GUI and daemon) on a different Mac.   I have a persistent sync issue in my...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

HI clobybar, have you already been in contact with the support team regarding this issue you're experiencing? If so, could you let me know the ticket ID to locate it on our system?

clobybar's avatar
clobybar
Explorer | Level 3
11 months ago

Certainly. 

 

Ticket #23089484

 

Thank you very much.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Thanks for the ticket number, clobybar.

     

    I've passed your comments along to the agent working on your case and raised the priority of the ticket.

     

    I can see you have an update on the ticket as well, so make sure to check it out!

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