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Forum Discussion
Can't Change Email Address
I'm trying to change the email address for my account but something's not working right. I went to Settings and clicked to edit email. From there I get a popup asking for the new email address, a fi...
If nobody has experienced this issue, does someone have an email address for Dropbox support?
Hannah
Dropbox Staff
Dropbox StaffHey Smart-Monkey, thanks for reaching out to us!
It sounds like you've either been invited to a Dropbox Business team or you're already a member of one.
Were you perhaps previously in a Dropbox Business team that was downgraded?
If you go to this page, what plan do you see for your account?
Keep me posted!
It sounds like you've either been invited to a Dropbox Business team or you're already a member of one.
Were you perhaps previously in a Dropbox Business team that was downgraded?
If you go to this page, what plan do you see for your account?
Keep me posted!
Thanks for the quick response, Hannah!
I'm using the basic plan right now.I don't want to join another team, I just want to change the email associated with my account.
- HannahThanks for the update on this and happy Monday!
The thing is that for you to get this error message, you've probably been invited to a Dropbox Business team or perhaps you're a member of a free team.
Was your account in a Business team that was downgraded?
Can you try the steps to leave a free team from this article and let me know if they helped?The only team I'm part of is a free team I created prior to February 2018.
From reading the link you gave me, if I leave this team the only way I can recreate it is by upgrade to business?
It doesn't make sense for me to do that, since it's just a team my wife and I use to share files with each other.
Is there any other way to change my email address aside from leaving that team?
