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Smart-Monkey's avatar
Smart-Monkey
Explorer | Level 4
4 years ago

Can't Change Email Address

I'm trying to change the email address for my account but something's not working right. I went to Settings and clicked to edit email. From there I get a popup asking for the new email address, a fi...
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Smart-Monkey's avatar
Smart-Monkey
Explorer | Level 4
4 years ago

If nobody has experienced this issue, does someone have an email address for Dropbox support?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey Smart-Monkey, thanks for reaching out to us!

    It sounds like you've either been invited to a Dropbox Business team or you're already a member of one. 

    Were you perhaps previously in a Dropbox Business team that was downgraded?

    If you go to this page, what plan do you see for your account?

    Keep me posted!
    • Smart-Monkey's avatar
      Smart-Monkey
      Explorer | Level 4
      4 years ago

      Thanks for the quick response, Hannah!

      I'm using the basic plan right now.

      I don't want to join another team, I just want to change the email associated with my account.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Thanks for the update on this and happy Monday!

        The thing is that for you to get this error message, you've probably been invited to a Dropbox Business team or perhaps you're a member of a free team. 

        Was your account in a Business team that was downgraded?

        Can you try the steps to leave a free team from this article and let me know if they helped?

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