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Forum Discussion
Can I change the sender name when sending over a signature request?
When I send documents to get e-signed, the recipients get an email that shows the sender name as just my first name, with all lower case letters. How do I change this? (It's my work account, so looks really unprofessional!). I've gone into settings and there it lists my full name, with proper capitalizations.
- Walter
Dropbox Staff
Hey xyz2023 - sorry to hear about this.
When you say it's your work account, could you clarify what plan you're on at the moment?
Could you maybe send us a screenshot of how it looks like so that we can have a visual too?
Also, are you using the Dropbox Sign product to send your docs for signatures or a 3rd party app/app integration?
Any additional information is more than welcome!
Hi! Yes, I'm using DropBox Sign (no 3rd party) - it's the free version. I sent out a request for signature to a client and the email they received had only my first name in all lower case as the sender. But when I look in my settings, my full name is listed, with proper caps. (Sorry, I can't really send a screenshot b/c it has confidential client info on it?)
It may be pulling my first name in lower case from my email address (my email is firstname@company etc)...? But not sure why only that would show up as the sender? (It's not showing the whole email address, which would at least be better!)
- Is there a solution for this issue? In my case, it uses my email address as my name and then repeats the email address. It looks unprofessional.
