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Forum Discussion

Paulo Cotta's avatar
Paulo Cotta
Explorer | Level 3
9 months ago

Send Signature in PNG

I'm sending a PNG file (transparent background) with my signature, but dropbox is disregarding the transparency of the file

Preview
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey Paulo Cotta - sorry to hear you're having issues with this.

     

    Could you send us a screenshot so that we can have a visual too?

     

    Also, did you try clearing your browser's cache or using another browser since you first noticed this?

     

    Keep me posted, Paulo. 

    • Paulo Cotta's avatar
      Paulo Cotta
      Explorer | Level 3
      9 months ago


      See that it wasn't like a transparent background. He highlighted that the image is in PNG with a transparent background.
      This in Chrome

       

      _In the Edge browser the behavior is the same

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Thanks for the screenshot Paulo Cotta 

         

        Can you also walk me through the steps you take to upload and share this file as well? 

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