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pidrosama's avatar
pidrosama
Explorer | Level 3
2 months ago

Why was my account downgraded, and my extra quota not granted to me?

Hello everyone, I’d like to share a frustrating experience I recently had with Dropbox, hoping to gather your opinions and advice.   A few months ago, I received an offer from Dropbox stating t...
Billing
downgrade
Payments
Plans
Quota
upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi pidrosama, thanks for bringing this to our attention.

 

I can understand your frustration over this matter. 

 

I can see that you're already in contact with a member of the support team via email, who should be able to answer any account-specific details on their end.

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