We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Why do you say I have no space when I do?
I am using 2.81 GB of 6.75 GB so why did dropbox send this email-
This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
And I'm back...
Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.
We'll make the change and no further users should receive this email incorrectly after the weekend.
(I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)
Many thanks for highlighting here and saving other users the pain!
I have 2 GB + 5 GB = 7 Total. and account notes 4.14 GB of unused space, yet have received notifications indicating i've reached my 2 GB limit and it stopped syncing 19 days ago. go. What is happening and how do i resolve?
Megan
Dropbox Staff
Dropbox StaffHey Rx2sail, I hope you're doing great today!
Your post has been moved to this thread.
Can I ask where did you receive this message to?
I just wanted to add my two cents to this and ensure that you’re looking at the same account. You can find out more about this at:
- Website - your General tab in your Settings.
- Dropbox desktop app - Dropbox icon > initials or avatar > Preferences > Account tab.
Let us know of any updates!
I'm having the same issue. My account says "Using 1.3 GB of 2 GB" but I received an email, subject "Pretty urgent: Your Dropbox is full and no longer syncing". I don't sync and my storage is by no means full.
It does seem like a marketing thing - can it be stopped please?
- Hannah
Hey rasherson, thanks for the nudge here.
If you check the email address this email was sent to, is the same as the one you see in your account settings?
If not, you probably have another Dropbox account that is full, under that email.
Let me know if that's not the case.
Same for me. While I am using 85% space, pushing emails on clients who are already paying for services, to pay for more services, is really annoying. The messages are borderline predatory... people can simply remove files to make space, you know?
Keep in mind, there are alternate companies that don't push their services down my throat.
All you have to do is to not go out of your way to annoy people 🙂 so stop it please.
Julien
