You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Why do you say I have no space when I do?
I am using 2.81 GB of 6.75 GB so why did dropbox send this email-
This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
And I'm back...
Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.
We'll make the change and no further users should receive this email incorrectly after the weekend.
(I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)
Many thanks for highlighting here and saving other users the pain!
Hi,
Yesterday I get a message saying
"Your Dropbox is almost full: 5% of storage space available"
"This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrade your Dropbox today and get up to 3 TB (3,000 GB) of space and powerful sharing features."
But on my personal account Plan page (https://www.dropbox.com/account/plan), it shows the following:
Personal Dropbox space: Using 2.51 GB of 5.25 GB
Regular files (1.68 GB) Unused space (2.74 GB)
Is something wrong with the Accounts ability to count?
I had the same message and am using 47.5 % of 4.2GB. I am very confused.
I had the same message, with my account saying I am using 1.977 out of 5.88 available.
It looks like 1.977 is very close to 2 ... so it looks like Dropbox is ignoring the (3.88GB more) 'earned' extra space promised by Dropbox.
I wonder if an explanation and/or apology from Dropbox would be welcome?
You have now apologised for saying 1.977 is approaching 2GB when I have 5.88GB available.
Your apology is almost as wrong as your original mistaken email. You now say I have "used 49% of your 4GB allowance".
This is more nonsense. My account tells me, correctly, that my allowance is 5.88GB.
Come on, DropBox, please get your numbers correct ... this looks like a mess !
Can someone be put onto this error-trail who can count please?
Warm regards ...
