We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Why do you say I have no space when I do?
I am using 2.81 GB of 6.75 GB so why did dropbox send this email-
This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
And I'm back...
Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.
We'll make the change and no further users should receive this email incorrectly after the weekend.
(I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)
Many thanks for highlighting here and saving other users the pain!
Rich
Super User II
Super User II
soundtemple wrote:
I just got an email saying ⚠️ Your Dropbox needs more space!
I've merged your post into this thread. This is already resolved. Refer to Ross' response above.
The previous message states: "I've merged your post into this thread. This is already resolved. Refer to Ross' response above.
https://www.dropboxforum.com/t5/Accounts-billing/Lying-email-Why-do-you-say-I-have-no-space-when-I-d..."
Unfortunately, that's not true! The real problem is that Dropbox deliberately provides false information to its users with an intention which is easy to guess: to scare users and to provoke them to make the wrong financial decisions (in many countries this is a crime!).
The error in the software led to a situation where many people got aware of that fact and reacted with the complaints. However, responses from Dropbox representatives here suggest that they don't see anything unethical with such procedure and that users with less than 20% of free space will still receive a false warning about the risk of... no, the certainty of loss of their data attempted to store in Dropbox. That shold change. The way to make the message clear and true was suggested in one of posts of the thread.
