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Camile's avatar
Camile
Explorer | Level 4
7 years ago

What happens to my files when I downgrade my account?

How do I do a  downgrade of my account? What happens to my files after the downgrade? If I transfer them to a different folder in dropbox will they  be lost after the downgrade takes effect?
cancellations
FAQ
File access
  • Lusil's avatar
    Lusil
    7 years ago
    Hey there Camile! Let’s tackle your questions one by one. 
     
    First, if you’d like to cancel your Plus or Professional plan:
    1. Sign in to dropbox.com
    2. Click your avatar or profile picture.
    3. Click Settings.
    4. Click Plan.
    5. At the bottom of the page, choose Cancel plan.
    If you’re a member of a Business team, you can leave the team. If you’d like to cancel your Business subscription and you’re the admin:
    1. Sign in to dropbox.com with your admin account.
    2. Click Admin Console.
    3. Select the Billing tab.
    4. Click Manage subscriptions.
    5. Click Cancel your plan.
    Please remember that when you downgrade, your Dropbox account may go over quota. This means that your files will no longer sync between devices that are connected to your Dropbox account and you won’t be able to add/restore/edit files via the website. 
     
    Furthermore, I’d kindly recommend moving files to other folders before the downgrade, in case your account goes over the storage limit after the downgrade. In order to make space, I’d recommend either making space by removing unwanted content (including shared folders), as well as earning space. You can find more info on your Dropbox account’s space by visiting your Plan tab in your Settings.
     
    Nevertheless, please remember that already existing files in your Dropbox accounts won’t get deleted after the downgrade. 
     
    I hope this helps! :grin:
Sarakatrine's avatar
Sarakatrine
Explorer | Level 4
But I have deleted most of my files and it’s still telling me that’s filled and that I have to upgrade. ..? It’s like it’s not accepting that I’ve emptied the account?
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
 
If you’re getting a notification that you don’t have space in your account, one of the first steps to take would be to navigate to your Plan tab. There, you can find more info about how much storage is available, as well as how much is being taken up by regular and shared content. 
 
 
I hope this helped to some extent. 
  • mike020's avatar
    mike020
    New member | Level 2
    6 years ago

    I used Smart Sync and then I downgraded. Now I'm unable to get my files back.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      6 years ago
      mike020 wrote:

      I used Smart Sync and then I downgraded. Now I'm unable to get my files back.

      You can still access and download your files through the Dropbox website.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hey mike020, welcome to the Dropbox Community!

        As Rich said, whether you downgrade or upgrade, your files are still accessible through the website. 

        However, if you're getting any error messages, don't hesitate to get back to us with any additional info and screenshots (without personal info). 

        Let us know!

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