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Forum Discussion
What happens to my files when I cancel my subscription?
Hi, what will happen to my Files if I cancel my subscription? I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions. There are also many important f...
Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.
If you're no longer seeing your files, something else is the cause.
Megan
Dropbox Staff
Dropbox StaffHey driemer5981, thank you for posting your question here.
Provided that your account is ever downgraded, Dropbox will not delete any of your files.
If you're over your storage quota when your subscription expires, you simply won't be able to sync your files but they'll remain accessible through the Dropbox website.
Don't hesitate to get back to us if anything comes up.
Provided that your account is ever downgraded, Dropbox will not delete any of your files.
If you're over your storage quota when your subscription expires, you simply won't be able to sync your files but they'll remain accessible through the Dropbox website.
Don't hesitate to get back to us if anything comes up.
Megan,
You are obviously paid by Dropbox, in you "Staff" position. Please be HONEST! If you go over the limit your Dropbox account is closed and your files are NOT deleted but held HOSTAGE by Dropbox until you pay for a subscription. I am over the limit and cannot download my files as they have been BLOCKED by Dropbox, unless I pay the RANSOM.
- Rich
Super User II
anice wrote:
If you go over the limit your Dropbox account is closed and your files are NOT deleted but held HOSTAGE by Dropbox until you pay for a subscription.
That's not true, at all. The only thing that happens when you go over the limit is that syncing through the Dropbox application stops. Your account and all of your files are still accessible. If you remain over your limit for an extended period of time (many, many months) Dropbox MAY begin to delete files after many warnings (this is a relatively recent change in policy). At no time do they close your account, your files are not held hostage, and you don't need a subscription to access them.
If you have the Dropbox application installed on your computer and your files are all stored in your local Dropbox folder, then you can simply copy or move them to your external drive. This is the easiest method. If you're not using the Dropbox application or you don't have all of your files stored locally, then you'll need to download them through the Dropbox website. When you do this they will be saved in your Downloads folder by default. Simply move them from Downloads to your external drive.
If downloading full folders from the website, be mindful of the file and size limits for the download. You can download an entire folder as a Zip file if it contains fewer than 10,000 files and less than 250 GB in size.
