We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
alessio b.5
5 years agoNew member | Level 2
What happens to my files when I cancel my subscription?
Hi, what will happen to my Files if I cancel my subscription? I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions. There are also many important f...
- 6 years ago
Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.
If you're no longer seeing your files, something else is the cause.
sara_777
2 years agoNew member | Level 2
If I cancel my subscription then I know that it can stop syncing, but what about the data which is more than 2gb ? It will deleted or not ?
- Rich2 years agoSuper User II
sara_777 wrote:
If I cancel my subscription then I know that it can stop syncing, but what about the data which is more than 2gb ? It will deleted or not ?No, it won't be deleted as long as the account remains active. If the account goes idle for more than a year, the account can be deleted due to inactivity.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!