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Forum Discussion
What happens to my files when I cancel my subscription?
Hi, what will happen to my Files if I cancel my subscription? I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions. There are also many important f...
Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.
If you're no longer seeing your files, something else is the cause.
I upgraded my account from Basic (with 13GB, I have had this account for ages) to Plus. I decided to downgrade due to financial reasons and now I'm back to 2GB. What happened to the 11 GB I earned over the years? Can somebody help explain?
Megan
Dropbox Staff
Dropbox StaffHi fionski, I'd be more than happy to help!
Was the space that you're talking about related to your referrals, or any related promos, that might have expired? Is it possible that you have two Dropbox accounts?
Keep in mind that, all the referrals you have earned would remain on your account when you upgrade or downgrade.
Bear in mind that they'll be worth 500 MB if you are on a Basic account, in relation to the 1 GB space they are worth if you are on a paid subscription.
Keep me posted!
