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Forum Discussion
What happens to my files when I cancel my subscription?
Hi, what will happen to my Files if I cancel my subscription? I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions. There are also many important f...
Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.
If you're no longer seeing your files, something else is the cause.
I've accumulated 27gb in my free Basic Dropbox account lifetime. My question is that if I sign up for a monthly Plus subscription and then cancel after 6 months or a year, will I go back to the 27gb in the free Basic account that I accumulated previously? Or, will that be gone, and I have to start over with the free 2gb of Basic? Thanks in advance.
- Megan
Dropbox Staff
Hi dropz, I'd be happy to answer that for you!
Generally, yes you get to keep the space you've earned when you downgrade, but also it depends on where the space is coming from.
If it's all coming from referrals, then yes nothing changes but the value of the referral space. However keep in mind that if some of the space is coming from promotions, they might expire. Not during the downgrade, but while you're using either the Basic, or Plus plan.
I hope that clarifies.
