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Forum Discussion
What happens to existing files after the 30 days trial ends?
I know dropbox stops syncing after the 30 days trial ends, but what happens to the files I've uploaded during the trial? Can I still access them? And how long would they stay? (Sorry for my bad Engli...
- Hi Thrall, thanks for joining the Community!
When you downgrade after a trial, all that will happen to your account is the files will stop syncing, if you're overquota when you downgrade.
You'll still be able to access your account, however, any new additions or edits won't sync to the account. The files will remain indefinitely on the account, as Dropbox doesn't delete any files without user input. I would recommend that you login to your account at least once within 12 months to keep the entire account active.
You can delete files from your account to get underquota again, which will allow it to sync once more.
If you need any more details, feel free to message back!
Hi there, I've used Dropbox for a week and am wondering if my files will be deleted and I won't be able to access as well as download my files after my 30 days free trial ends.
Will I receive an email or a notification about that?
Just want to make sure to recover my all files if that happens.
Thank you!
- Mark
Super User II
Unless you actively cancel the trial you will automatically be upgraded and charged.
If you do cancel then the account will revert back to a free one and you'll possibly be over quota. Syncing will stop but data safe. However, note that T&Cs do state they can delete data if needed to reduce your quota
