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Forum Discussion
We already paid for our Business plan, but now we're being asked to pay again.
Hello Dropbox Support Team and Community,
We are experiencing a critical issue with our Dropbox business account that urgently needs resolution.
Less than a month ago, we encountered a problem with adding a payment method to our account. After considerable effort, this was resolved, and on November 23, our credit card was successfully charged, extending our account through 2025.
However, despite this confirmed payment, our account has now suddenly been blocked, and we are being prompted to pay again. Additionally, we have found it impossible to get in touch with Dropbox support through any direct channels.
This situation is completely unacceptable as our business relies heavily on Dropbox for its daily workflow, and this disruption has brought our operations to a standstill.
We urgently need our account access restored without any further charges, and we also request a proposal from Dropbox to compensate for the impact this has caused to our business.
Dropbox team, please treat this matter with utmost priority. We need immediate assistance to resolve this issue.
Thank you in advance.
Sam - The Productioneers
- Rich
Super User II
... our account has now suddenly been blocked, and we are being prompted to pay again. Additionally, we have found it impossible to get in touch with Dropbox support through any direct channels.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- https://www.dropbox.com/support/billing-issues
