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Forum Discussion
Urgent, cant update my billing information
Hi, Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
I am using dropbox for 8 years,, and my credit card expired so I took some time to update the new one, now I can't update the credit card coz I am getting messages:
"You can’t update your billing information because Credit Card doesn’t support None currency."
I don't want to cancel my membership coz I don't to lose my current files on Dropbox and I don't want to pay more for the new plans.
Please advise.
I keep getting the message: "You can’t update your billing information because Credit Card doesn’t support None currency" when I try to update my billing information.
What do I do know? This dropbox is for the church I work for and I have a new business credit card that I am to use. But dropbox keeps giving me this message.
I need help.
Thank you,
Jennifer Dunn
[removed per the Dropbox Community Guidelines]
- Hannah
Dropbox Staff
Hey jlsdunn, sorry to see you're having this issue.
Have you tried to do this from a different browser, or a private browsing window, to see if that helps?
I will try that. Thanks.
I tried updating my billing from a different browser but that did not help. I am still getting that message. "You can’t update your billing information because Credit Card doesn’t support None currency."
I need to update the billing info. What do you suggest I do now?
Jennifer Dunn
