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sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
3 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
Billing
Payments
Azzamsheer's avatar
Azzamsheer
New member | Level 2
2 years ago

I am using dropbox for 8 years,, and my credit card expired so I took some time to update the new one, now I can't update the credit card coz I am getting messages:

 

"You can’t update your billing information because Credit Card doesn’t support None currency."

 

I don't want to cancel my membership coz I don't to lose my current files on Dropbox and I don't want to pay more for the new plans.

 

Please advise.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Azzamsheer, thanks for bringing this to our attention.

     

    What is your current location, and what currency are you trying to pay in?

     

    Could you attach a screenshot showing this error, while hiding any personal information?

    • Azzamsheer's avatar
      Azzamsheer
      New member | Level 2
      2 years ago

      Hi Jay,

       

      Thank you for your reply.

       

      I am located in UAE/Dubai,, and the currency here is Emirates Dirhams (AED).

       

      Please find the screenshot link I am getting after submitting my new credit card details.

      [Removed as per Community Guidelines]

       

       

      Regards

      Azzam

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        I'm not able to access that link. Could you try copying and pasting the screenshot in your next reply itself?

  • jlsdunn's avatar
    jlsdunn
    Explorer | Level 3
    2 years ago

    I keep getting the message: "You can’t update your billing information because Credit Card doesn’t support None currency" when I try to update my billing information. 

     

    What do I do know? This dropbox is for the church I work for and I have a new business credit card that I am to use. But dropbox keeps giving me this message. 

     

    I need help.

     

    Thank you,

    Jennifer Dunn

    [removed per the Dropbox Community Guidelines]

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey jlsdunn, sorry to see you're having this issue.

       

      Have you tried to do this from a different browser, or a private browsing window, to see if that helps?

      • jlsdunn's avatar
        jlsdunn
        Explorer | Level 3
        2 years ago

        I will try that. Thanks.

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