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sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
3 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
Billing
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Peter1944, thanks for letting us know about this.

 

Can you tell me if you're trying to update your card details to renew your subscription, or are you trying to upgrade anew?

 

Can you try doing the same from a different browser, to see if it works?

BigAndyA's avatar
BigAndyA
Explorer | Level 3
3 years ago

It was to renew after my original card was compromised.  I tried it on Chrome and MS Edge.  I also tried two different cards, one a visa nd the second a MasterCard.  Nothing worked.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey BigAndyA, sorry to hear about this and thanks for the additional details there.

     

    I assume that it's sorted now, but if you're still having issues, please let us know and we'll take it from there. 

    • BigAndyA's avatar
      BigAndyA
      Explorer | Level 3
      3 years ago

      It is sorted because I selected Upgrade and entered the new credit card information.  It's all good.

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