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sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
3 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
Billing
Payments
Peter1944's avatar
Peter1944
Explorer | Level 3
3 years ago

Updating my credit card details

I am trying to upgrade my credit card details

When i type in the details of my Amex card which I have been  using for some years

I get a message saying "You can't update your billing information because Credit Card doesn't support None Currency

Why is this please

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Peter1944, thanks for letting us know about this.

     

    Can you tell me if you're trying to update your card details to renew your subscription, or are you trying to upgrade anew?

     

    Can you try doing the same from a different browser, to see if it works?

    • BigAndyA's avatar
      BigAndyA
      Explorer | Level 3
      3 years ago

      It was to renew after my original card was compromised.  I tried it on Chrome and MS Edge.  I also tried two different cards, one a visa nd the second a MasterCard.  Nothing worked.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey BigAndyA, sorry to hear about this and thanks for the additional details there.

         

        I assume that it's sorted now, but if you're still having issues, please let us know and we'll take it from there. 

    • Peter1944's avatar
      Peter1944
      Explorer | Level 3
      3 years ago

      I am just updating my credit card details as it runs out on the 22/11/2022

      I have tried different browsers

      Nothing is working

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Sorry to hear this persists for you Peter1944 

         

        Could you please send us a screenshot of the exact error you're getting so that we can have a visual too?

         

        Also, what plan are you on at the moment?

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