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sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
3 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
Billing
Payments
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi TargetMain2022, thanks for bringing this to our attention.

 

Do you see any successful receipts (not invoices) of payment on this page?

 

This will help me to assist further!

TargetMain2022's avatar
TargetMain2022
Explorer | Level 4
3 years ago

Hi Jay

 

Yes, I can see two previous payments on the page for 2020 and 2021. My bank card has expired and I am trying to add a new payment method, new card. Just wont accept it

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    What is your current plan according to this page?

     

    Are you trying to update an existing card, or purchase a new subscription entirely?

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