We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

okechukwuchukwuemeka's avatar
okechukwuchukwuemeka
Explorer | Level 3
2 years ago

Upgrading Subscription

I live in Nigeria. I have used Dropbox for more than 10 years. Currently, my subscription expired and I need to renew but my bank is refusing my subscription saying the foreign allocation is regulate...
Billing
Payments
Plans
upgrades
  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for posting on our Community, okechukwuchukwuemeka!

     

    The option to pay for Dropbox subscriptions via bank transfer is currently only available to Business teams. 

     

    Have you tried to upgrade your Dropbox account via the App Store/Play Store, and you’re still having an issue? If you own a PayPal account, you can also attempt to pay with it, and see if that works.

     

    Let me know how that goes.

okechukwuchukwuemeka's avatar
okechukwuchukwuemeka
Explorer | Level 3

Thank you Nancy for attempting to assist. I do not have a PayPal account. With the Central Bank of Nigeria financial instructions to banks, the same restrictions will likely play out. Please how will upgrading via Play Store work? I am quite eager to pay please.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi okechukwuchukwuemeka, you can add a card to Google Play, and then upgrade your account from within the Dropbox mobile app.

  • okechukwuchukwuemeka's avatar
    okechukwuchukwuemeka
    Explorer | Level 3
    2 years ago

    This worked perfectly. Thank you Jay

     

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions