We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Marija2's avatar
Marija2
Explorer | Level 3
10 days ago

Upgrade went to the wrong account

Hello! My Dropbox today was connected to the work computer. So my boss payed for the Dropbox Plus plan, as he thought that was for his Dropbox. We have called the bank and they had cancelled the paym...
Account Settings
Billing
Payments
Plans
upgrades
Mark's avatar
Mark
Icon for Super User II rankSuper User II

You may wish to get your boss to contact Dropbox correctly - because if not he risks the charge being reinstated by the bank when its queried with Dropbox. As long as he legitimately gave Dropbox the bank info the charge is correct, change of mind does not constitute a reason for a card chargeback. It also risks all his account and data being permanently removed, without warning, and unrecoverably.

 

He will need to do it via the upgraded account at www.dropbox.com/support you cannot do it for him. 

Marija2's avatar
Marija2
Explorer | Level 3
10 days ago
Can I contact Dropbox somewhere via e-Mail and send payment confirmation?
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 days ago

    No, all support has to be via the link given and from the account it relates to. 

     

    www.dropbox.com/support. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions