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Forum Discussion
Unidentified credit card charge for an annual subscription
i have an annual credit card charge from Dropbox with a 12 digit transaction ID, however the transaction lookup tool does not work when i enter all details (correctly). because i have a free plan i c...
Walter
Dropbox Staff
Dropbox StaffHi there krismac - sorry to hear you're having issues with this.
Could you clear your browser's cache or try another browser and let me know if you get the same results from the look-up tool?
Did you ever upgrade your Dropbox account in the past and do you happen to have another account perhaps, associated with another email address of yours?
Keep us posted!
hi Walter,
i cleared the cache and still no luck - it keeps telling me to enter the last 4 digits of cc and expiry date - which i have.
we have no other accounts that we are aware of except my husbands and my free accounts. i was trying to lookup tool to see if there was another associated account anywhere that i didnt know about. this is the second year in a row at least that the charge has appeared, but we get no notifications at any time to any existing email addresses
- Walter
I see, thanks for the additional information krismac - much appreciated.
Would it be OK if we reached out via email to have a further look internally?
yes, and can you please cc my husband Todd in also - [removed per the Dropbox Community Guidelines]
thanks
