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surajramnani's avatar
surajramnani
New member | Level 2
4 years ago

Unauthorized charge to our PayPal account

Hello Dropbox team,   We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.   Can someone please get back to me as your email says you support onl...
Billing
Payments
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upgrades
  • Rich's avatar
    Rich
    4 years ago
    surajramnani wrote:

    We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

     

    Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your payment information, then someone else likely has and you should be contacting PayPal to file a fraud claim.

protrading104's avatar
protrading104
Explorer | Level 3
3 years ago

Hello,

 

There was a fraudulent charge on my paypal account.
I am not a client of a Dropbox.
I have already contacted to Support service two days ago. But I have not yet received an answer.

 

I did not do this transaction
Paypal Transaction ID 8AD85745VJ154243T
Purchase amount 119,88 $


I want DROPBOX to contact me - directly to get things resolved

Thanks
Viktor

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Dropbox support does not work on weekends protrading104 so they wont be able to help until next week.

     

    However, you need to be contacting PayPal as its THEM who need to assist - in securing etc. your account and stopping future fraud. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi protrading104, happy Monday! 

     

    Would it be okay for me to reach out via email, in order for us to have a closer look into this? 

     

    Let me know!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi protrading104!

         

        I just sent you an email. Reply back and we'll take it from there.

         

        Thanks a bunch!

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