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Forum Discussion
Unable to Upgrade it says I'm already paying for an account.
My plan suddenly downgraded to basic even though the card we have on file is working fine. No matter what device or browser I try, I am unable to upgrade back to the 2TB plan I have been on for years...
Megan
Dropbox Staff
Dropbox StaffHey SourGirl23, welcome to our Community!
Please be aware that if your account is ever downgraded, Dropbox will not delete any of your files.
Did you previously upgrade the account, using the Apple Store? When you visit your plan page online, what plan do you see reported there?
Keep me posted!
Hi Megan,
I have always paid for my plan through Apple subscriptions. When I check through there, it says I am subscribed to Plus and fully paid. When I log into my Dropbox account, the plan page says I am down to a Basic account and out of storage. No matter what button I try to click to upgrade, the payment page won’t let me. I don’t want to pay for one account twice of course anyway . Is there some kind of issue between Apple and Dropbox?
I have always paid for my plan through Apple subscriptions. When I check through there, it says I am subscribed to Plus and fully paid. When I log into my Dropbox account, the plan page says I am down to a Basic account and out of storage. No matter what button I try to click to upgrade, the payment page won’t let me. I don’t want to pay for one account twice of course anyway . Is there some kind of issue between Apple and Dropbox?
- Jay
HI SourGirl23, can you try restoring your purchase in the iOS app using these steps and let me know if it helps?
- Same problem. Paying for plus account. Now back on basic. iOS says I have an active account, and i payed updating..
