You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Trying to contact Dropbox to change billing CC
Can someone please tell me how to contact anyone from DROPBOX. I have followed every tool possible and am getting nowhere. They have just charged my personal credit card for a business account and ...
You update cards yourselves at www.dropbox.com/account .
You can then contact support at www.dropbox.com/support.
Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before.
Rich
Super User II
Super User II
lieslgambold wrote:
My Plus Account might have lapsed in June while I was away. I am now trying to input the new CC payment information (I pay annually) but I can't get to any place where I can edit billing information and I have tried everything!
If your account was downgraded then there won't be a place to update your payment information because you're no longer on a paid account. Just subscribe like you did initially and enter the new payment information when prompted.
Thanks, Rich.
Ok, so once I sign up for a "new" account, I assume all my stuff is still there?
I appreciate your help.
Liesl
- Rich
lieslgambold wrote:Ok, so once I sign up for a "new" account, I assume all my stuff is still there?
You're not signing up for a new account. You're just upgrading your current account. You should be able to do that on your Plan page when you're signed in to your current account.
