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Forum Discussion
Trying to contact Dropbox to change billing CC
Can someone please tell me how to contact anyone from DROPBOX. I have followed every tool possible and am getting nowhere. They have just charged my personal credit card for a business account and ...
You update cards yourselves at www.dropbox.com/account .
You can then contact support at www.dropbox.com/support.
Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before.
Just like someone else I just saw I have spent a frustrating hour trying to cancel my dropbox and any free trial I might be on. There is no
'cancel' under Plan and I did not sign up on itunes or whatever. It is very concerning not being able to contact anyone or have an e mail. I do not want to be charged by Dropbox for anything further and wish to cancel. It shouldn't be this hard.
I wish to cancel my Dropbox and any free trial I may inadvertently be on. There is no 'cancel' at the bottom of my plan and I did not sign up via itunes. I have spent an hour or more trying to contact anyone and it seems there is only a bot who is no help. I do not wish to be charged by Dropbox for anything further and have no way of contacting anyone or ending my plan.
- Hannah
Dropbox Staff
Hey saltcellar, thanks for the nudge here and sorry to see you're having trouble.
Would you mind checking the plan tab in your account settings? Do you see that you're on a trial?
If not, you either already cancelled it or it's under a different account, so you might want to check any emails you might have gotten from Dropbox regarding a trial, to confirm which account you started it on.
