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mpace01's avatar
mpace01
Explorer | Level 4
3 years ago

Trying to contact Dropbox to change billing CC

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  They have just charged my personal credit card for a business account and ...
Account Settings
Billing
cancellations
Payments
Refunds
  • Mark's avatar
    Mark
    3 years ago

    You update cards yourselves at www.dropbox.com/account . 

     

    You can then contact support at www.dropbox.com/support. 

     

    Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before. 

Pat Maier's avatar
Pat Maier
New member | Level 2

I want to unsubscribe from Dropbox.
I have tried every method you suggest but none works.
Pat
<<snip>>

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Yikes Pat Maier 

 

Please never ever put public contact details on to a forum link this - Dropbox is *NOT* going to call you at all, never mind one on a public forum. Posting it is a sure fire way for scammers, hackers and spammers to start contacting you. 

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