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Forum Discussion
Trying to contact Dropbox to change billing CC
Can someone please tell me how to contact anyone from DROPBOX. I have followed every tool possible and am getting nowhere. They have just charged my personal credit card for a business account and ...
You update cards yourselves at www.dropbox.com/account .
You can then contact support at www.dropbox.com/support.
Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before.
I paid my bill, took my money, got email receipt, still shut my storage down. Wants me to upgrade to plus, which I paid for on Feb 24, emails telling me my Dropbox has stopped. Reported a bug and sent all of my screenshots and even screenshot of bank account withdraw last sat. No replies. Either upgrade my account or issue a refund and I’ll find other storage somewhere else.
Megan
Dropbox Staff
Dropbox StaffHi I paid, welcome to our Community!
You mentioned that you received no replies when you contacted our Support. Can you send me your ticket number reference so I can locate it in our system?
Keep me posted, and we'll take it from there.
You mentioned that you received no replies when you contacted our Support. Can you send me your ticket number reference so I can locate it in our system?
Keep me posted, and we'll take it from there.
- 15991609, however the email person marked it as solved, which it has not been
- JayHi I paid, I can see that you've replied to the support agent regarding this matter. As it is with a specialist team, they'll be investigating this matter from there on.
thanks
but I have sending them message for the last 3 weeks ... customer care is outstanding as I still don't have a proper answer.
Regards
