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Forum Discussion
trouble with unlinking of accounts
I made a mistake today that I am unable to recover from. I was sent an invite to Dropbox business. I need to share files with another company. My mistake was when Dropbox gave me the option to link this outside business account to my own personal account, I clicked "yes". Apparently I have saved some money, but on the downside, I no longer have control of my account. Since I am only loosely tied to this company, this is unacceptable.
I have (or had?) a Dropbox Plus account, which I understand gives me access to live support. This seems to have been disabled, probably since I am now just a "team member". This is especially aggravating, since the problem I am trying to solve has apparently disabled my opportunity to fix the problem is a quick manner. (I set in an email.)
I attempted to fix the problem through the website. There is a help page on how to unlink accounts. I logged in to Dropbox, selected the "General" tab and clicked on "Link accounts", which is supposed to allow me to unlink my account. The interface asked me to log in again. When I clicked on "Sign In", I was told that I already signed in to that account. Stuck. It would not allow me past this point.
It would appear that I no longer have authority to regain control of my own account.
Any suggestions would be welcome. I hope that someone at Dropbox is monitoring this and has the authority to make sure that this never happens again to a loyal customer.
- Mark
Super User II
Your account is now owned and operated by the company - which you agreed to when selecting Yes I'm afraid.
The way to resolve it is to ask the company to remove you from the Team.... note not DELETE they need to remove you.
I do appreciate the prompt response. I hope that I can get a quick response from the admin.
One issue that you have not resolved, or rather, you have not indicated that it would be resolved. I recognize that I made a mistake, but the effect of the mistake has been large. Please tell me what steps you will take to ensure that this sort of mistake will not be repeated by some other hapless user?Hi John. Same thing happened to me. Felt sort of ambushed. Seems very poorly thought out to be able to drop your subscription and get all files swallowed up by a client with a single click. Poor engineering. Love how the Dropbox Support email gets an "unmonitored box" response. Really? Working with client admin now to try to get my account back.
