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unicatsocute's avatar
unicatsocute
New member | Level 2
14 days ago

There's a Dropbox charge on my card, but I don't have a subscription

i havent used dropbox in a few months and got a notification telling me that it charged me around $20 for the business plan. I just checked my account under subscriptions and billing to cancel it but...
Billing
cancellations
Payments
unicatsocute's avatar
unicatsocute
New member | Level 2

hi mark, thank you for the help!
I went through the link and it's telling me that I need to enter a 12 digit code to find the transaction, but on my banking history it's giving me a different combination of letters and numbers. I clicked billing help but where do I go from there? I've been clicking through the sub categories but it keeps leading me back to the article you linked.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
14 days ago

You need to contact support via www.dropbox.com/support while not logged in, even on here - so use an incognito window and that should work. 

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