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Forum Discussion
"There was an error completing payment" when trying to upgrade to Plus
I am not able to buy the dropbox plus subscription, I fill out my upi details and click on purchase and get an error in a red box stating that "there was an error completing payment", how do i get the plan, it is important as i need this for my work.
- Hannah
Dropbox Staff
I see, thanks trying, Samaahith.
In this case, I would suggest opening a support request with our support team, for a faster resolution.
You can do so, by following these steps:
- Open a private browsing/incognito window and go to this page.
- In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
- Fill out the rest of the form.
- Click "submit".
Let us know once you have your ticket number!
