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YL gmail's avatar
YL gmail
New member | Level 2
2 years ago

Subscription paid but not recognised

I paid for one year’s subscription of Dropbox Plus on 27 May through Apple Pay (but my card was only charged on 31 May). I saw on my Dropbox account that it has been upgraded, with a pop-up message th...
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  • Megan's avatar
    Megan
    2 years ago

    Hi YL gmail, let's see what we can find on this!

     

    When you visit your plan page here, which subscription do you see there? 

     

    Also, can you please clarify if you have two Dropbox accounts linked to two different emails? Since you're using an iOS device, can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchase', to see if that helps?

    Let me know more!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hi there, Chatsphotog, thanks for bringing this to our attention.

 

Since that's the case, can we send you an email, so we can take a closer look at this?

Chatsphotog's avatar
Chatsphotog
Explorer | Level 4
6 months ago
Thanks Hannah please email me.
  • Chatsphotog's avatar
    Chatsphotog
    Explorer | Level 4
    6 months ago
    @hannah
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey Chatsphotog, I just reached out via email, and I'll be happy to see you there.

     

    Thanks!

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