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Forum Discussion
Subscription paid but not recognised
I paid for one year’s subscription of Dropbox Plus on 27 May through Apple Pay (but my card was only charged on 31 May). I saw on my Dropbox account that it has been upgraded, with a pop-up message th...
Hi YL gmail, let's see what we can find on this!
When you visit your plan page here, which subscription do you see there?
Also, can you please clarify if you have two Dropbox accounts linked to two different emails? Since you're using an iOS device, can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchase', to see if that helps?
Let me know more!
Megan
Dropbox Staff
Dropbox StaffHi YL gmail, let's see what we can find on this!
When you visit your plan page here, which subscription do you see there?
Also, can you please clarify if you have two Dropbox accounts linked to two different emails? Since you're using an iOS device, can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchase', to see if that helps?
Let me know more!
- Hi Megan,
Thanks! I tapped “restore purchase” under my account settings and the subscription paid appears again.
I wonder why this needs to be done. How come the purchased subscription disappeared?
I am concerned whether I will be charged again - hope not.
Thanks again!- Hang on, I returned to my Dropbox app just now and saw that the paid subscription has disappeared again!! How can that happen? Can Dropbox team do something to fix this?
I then went to my account settings and tapped “restore purchase” again. My subscription appears again but having to do this is annoying. Btw, I received an email from Dropbox confirming receipt of payment after I did “restore purchase” the first time. How can the subscription disappeared after that? Could the Dropbox team really look into this? I’ve seen posts with similar problems in the past but this is still happening. Please fix it.
I recently upgraded from my basic Dropbox account to a larger capacity account on February 26, 2023. I needed to upload a large file and still on a 2GB plan. I went to contact Dropbox support and determined it was necessary to have a paid account to initiate a support ticket. Quickly determined that Dropbox had nothing in place to submit a trouble ticket for a situation like this. This is really bad for customers that come across a problem like this. I am extremely frustrated!!!! I need some form of direction to resolve this.
Hello everyone - I noticed an option to have an email sent when someone replies. Upon adding my initial username, I did not notice an option to add an email address. I could not find an option in My profile or My settings.
- Walter
Hi there GTMS2005, sorry to hear you're having issues with this.
Can you please let us know if you upgraded your account through the website directly or if it was via the app store on a mobile device perhaps?
If you'd like to reach out to our support team about this, you can do it through this form. Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information.
If you end up doing this and get a ticket from our system, you can share its number with us so that we can look it up in our as well.
Keep us posted anyhow!
Basic
Ihave one of my own; my wife has hers, and we do not mix
- Hannah
- I have lost my my hope that this mystery will be solved. I only paid my wife's bill, she only has one email she uses.
Money lost - OK, and goodbye Dropbox.
