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Forum Discussion
Subscription downgraded because there wasn't enough money in my account
My subscription downgraded because there wasn't enough money in my account.
I would like to transfer the money manually because it is not clear when Dropbox will do the payment, and I also can't find my billing information in my account (probably because my account is downgraded)
Hopefully someone can help. I rather have contact wit dropbox directly but that seems impossible.
Thanks for your help!
Hi Admiral287, thanks for bringing this to our attention.
As the account has already downgraded, you'd need to upgrade your account manually from the site. Depending on your current location, you'll see the various options for payment on the purchasing page.
A manual invoice (where you pay directly by a bank transfer) is only available for Dropbox Business teams on annual subscriptions.
If you have any further queries, feel free to message back.
- Jay
Dropbox Staff
Hi Admiral287, thanks for bringing this to our attention.
As the account has already downgraded, you'd need to upgrade your account manually from the site. Depending on your current location, you'll see the various options for payment on the purchasing page.
A manual invoice (where you pay directly by a bank transfer) is only available for Dropbox Business teams on annual subscriptions.
If you have any further queries, feel free to message back.
