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Forum Discussion
Stuck at the free 2GB plan when I upgraded. Why?
I paid $19.99 June 1st and July 1st, but my Dropbox plan is still at the free basic level of 2GB. When I used the online chat support to ask why my plan was not upgraded, the chatbox responded they c...
Hi Lawsy, welcome to our Community!
Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?
Also, can you please clarify if you have two Dropbox accounts linked to two different emails?
If you have the transaction ID that is linked to your charges, you can also take a look here.
Keep me posted for any updates!
Megan
Dropbox Staff
Dropbox StaffHi Lawsy, welcome to our Community!
Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?
Also, can you please clarify if you have two Dropbox accounts linked to two different emails?
If you have the transaction ID that is linked to your charges, you can also take a look here.
Keep me posted for any updates!
Thank you Megan! I figured out the upgrade was made under a family member's email/account, so I couldn't see it on my account.
