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TQ99's avatar
TQ99
New member | Level 2
3 years ago

Storage space

I am a free account user with just the basic 2 GB of space. My computer shows I have 715MB and my dropbox app also confirms I have 1.8GB unused space. So why am I getting messages saying my Dropbox ...
Dropbox Basic
Storage space
sapelzin's avatar
sapelzin
Explorer | Level 3

My account says that I'm using 54gb of space, but the files shown are using less than 2gb.  All was fine before I was asked to trial a paid account, and the trial expired.

sapelzin's avatar
sapelzin
Explorer | Level 3
3 years ago

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi sapelzin, how are you today? 

     

    When you access your plan page, you can find a breakdown of all your content. Do you have any shared content that's taking up space to the account? 

     

    What do you see on your home page? 

    • sapelzin's avatar
      sapelzin
      Explorer | Level 3
      3 years ago

      Thank you for your response.  My plan page says that I'm using 54 gb.  When I look on my mac, it says the files take up 344mb of space.  The same files are listed on my mac and on my Dropbox home page.

       

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey sapelzin, could you maybe try another browser and let us know if you see any difference?

         

        Also, can you check your account's home page and calculate the size of any folders you may have stored there?

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