We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
3 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.   I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
Dropbox Plus
Payments
Plans
upgrades
jfvolz's avatar
jfvolz
Explorer | Level 3
I’m here with this exact problem!! Need help!
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey jfvolz, sorry to hear you're having issues with this.

 

May I ask if you've tried an alternative payment method to upgrade your account?

 

Can you maybe send us a full-page screenshot of the last page you can get so that we can have a visual too?

 

Thanks so much!

  • jfvolz's avatar
    jfvolz
    Explorer | Level 3
    10 months ago
    I have tried 3 different computers, browsers, and payment methods. Still won’t work.
    I can’t attach a screen shot but it’s the same errors as others have experienced on this thread.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey jfvolz - sorry to jump in here, but would it be OK if we reached out via email to have a  further look internally?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions