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Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
3 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.   I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
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KSBilly's avatar
KSBilly
Explorer | Level 3

I have got the same problem too.

May anyone please help me?

Sales chat tells me to create another dropbox account and transfter the files from my original account. Do I need to do that?

r__m_nd1's avatar
r__m_nd1
New member | Level 2
10 months ago

Hey @KSBilly, this is what we eventually end up doing. The second account is only to set up payment. We made our first account admin too and eventually when everything was synced, we de-admined the second account and everything works fine now. Only thing is I really do feel like Dropbox should be aware of this bug and find a better solution for the users. We lost well over 20 hours of our time over this thing with support and all. 

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