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Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
3 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.   I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
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KSBilly's avatar
KSBilly
Explorer | Level 3

I have got the same problem too.

May anyone please help me?

Sales chat tells me to create another dropbox account and transfter the files from my original account. Do I need to do that?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

KSBilly, can you let me know what troubleshooting steps you’ve tried so far? Have you switched browsers, checked via incognito window, tested this with a different payment method (if applicable)?

  • KSBilly's avatar
    KSBilly
    Explorer | Level 3
    10 months ago
    Yes. I tried with another browser and tried to resubscribe but same warning "something went wrong, please refresh or contact support" appeared and I cannot make any payment.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey KSBilly - sorry to jump in here, but could you send us a screenshot of the exact error you're getting so that we can have a visual too?

       

      Also, would it be OK if we reached out via email to have a further look internally? 

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