We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Something went wrong message when trying to pay for upgrade
I have been directed to seek your help paying for an upgrade on my account. I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
Need to upgrade and I keep getting the same error code. "Something went wrong. Please refresh the page or contact customer support"
I was sent here to find the answer and to post about it. I'm concerned you'll dump the files because it needs an upgrade to handle the volume of files.
It was requested I do the following:
Refresh page: did nothing
Change browser (safari, chrome and edge were all tried): did nothing
Incognito window (in all 3 browsers above): did nothing
Clear cache: did nothing
Clear browsing history: did nothing
At a loss and need this account upgraded.
Trying to upgrade from Basic to Family. I had family, it expired and now it won't let me renew.
Desperate for help.
