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Forum Discussion
Something went wrong message when trying to pay for upgrade
I have been directed to seek your help paying for an upgrade on my account. I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
I'm on the same boat. I was waiting for the Advanced theam support by email. But they closed the ticket without giving any help. Please reopen my ticket.
Walter
Dropbox Staff
Dropbox StaffHey r__m_nd - thanks for bringing this to our attention.
Could you share your ticket ID so that we can look it up in our system?
Sure, here it is: #22837939
Hi Walter,
I've been chatting by email with someone in the advanced support team. This person seems to be either very busy or in a significantly different time zone than I am. Would it be possible to be in touch with someone that could help me during the normal office hours? I'm in the Eastern Daylight Saving Time. The help I was given was to remove the 1TB add-on. And that doesn't resolve the issue. I still can't update do Business Plus. I still get the same error. My Dropbox is now full and makes it virtually useless. Any help would be appreciated. Thanks.
- Hannah
Hey r__m_nd, I understand where you're coming from, but since you're already in touch with a member of our team, it's not possible to switch to someone else.
Any concerns you may have or additional issues/questions, please direct them to the agent working on your case and they'll get back to you the soonest possible.
Apologies for any inconvenience this might cause.
