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Forum Discussion

Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
3 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.   I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
Dropbox Plus
Payments
Plans
upgrades
alex_k's avatar
alex_k
Explorer | Level 4

I was on the Plus plan and seem to have been downgraded to basic.

 

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Have you tried another browser to do this at all since you first noticed this? If you did and this persists, could you clarify the URL you're navigating to upgrade your account back to the Plus plan?

 

Apart from that, can you try from the plans page directly and let me know how it goes?

 

Keep me posted alex_k 

  • alex_k's avatar
    alex_k
    Explorer | Level 4
    2 years ago

    Yes I've tried it on Safari and Chrome

     

    This is the URL I was navigating to https://www.dropbox.com/buy/plus

     

    I tried the different options too and the spinning square only stops when I select the 3TB & Billed monthly options

     

    The original subscription is via Apple (I think) so wondering if this is the issue. When I tried to upgrade direct via my iPhone it looks like it would work work but I want to pay using a different card. 

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey alex_k, sorry to jump in here! 

       

      Can I send you an email, in order for us to have a closer look into this? 

      • alex_k's avatar
        alex_k
        Explorer | Level 4
        2 years ago

        Yes please. 

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