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Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
3 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.   I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
Dropbox Plus
Payments
Plans
upgrades
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey alex_k, sorry to hear about this.

 

Could you clarify the plan you're on at the moment and also send us a screenshot of the error you're getting?

 

Thanks!

  • alex_k's avatar
    alex_k
    Explorer | Level 4
    2 years ago

    I was on the Plus plan and seem to have been downgraded to basic.

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Have you tried another browser to do this at all since you first noticed this? If you did and this persists, could you clarify the URL you're navigating to upgrade your account back to the Plus plan?

       

      Apart from that, can you try from the plans page directly and let me know how it goes?

       

      Keep me posted alex_k 

      • alex_k's avatar
        alex_k
        Explorer | Level 4
        2 years ago

        Yes I've tried it on Safari and Chrome

         

        This is the URL I was navigating to https://www.dropbox.com/buy/plus

         

        I tried the different options too and the spinning square only stops when I select the 3TB & Billed monthly options

         

        The original subscription is via Apple (I think) so wondering if this is the issue. When I tried to upgrade direct via my iPhone it looks like it would work work but I want to pay using a different card. 

         

         

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