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Forum Discussion
Something went wrong message when trying to pay for upgrade
I have been directed to seek your help paying for an upgrade on my account. I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
Walter
Dropbox Staff
Dropbox StaffHey Catalyst-of-Awesomeness, sorry to hear you're having issues with this.
May I ask if you've tried an alternative payment method to upgrade your account?
Can you maybe send us a full-page screenshot of the last page you can get so that we can have a visual too?
Thanks so much!
It never gets to accepting payment ANY method, so it's not related to that.
See the screenshot:
-This is what happens the moment I choose a plan and it moved to the payment page.
-The box on the right will spin for hours and the window at the top says, "Something went wrong. Please refresh the page or contact customer support."
-You can see the purchase box is greyed out and 'locked.' It stays that way after entering multiple cards or choosing PayPal.
-Nothing changes it. There is NO option to move forward.
- Jay
Hi Catalyst-of-Awesomeness, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains and preventing the upgrade from going through?
It did occur to me that it could be my VPN, which I turned off and retried with no change.
Then I tested the other accounts I manage. It is not having this problem on ANY of the other dropbox accounts I manage.
The others are available to process my payment and not pop up telling me something went wrong.
It is just on this one account.
Why is there not a better tech support system in place for this service? I AM TRYING TO PAY YOU!!
I do have the same problem for months !! I tired even new laptop but still same issue. Contacted DropBox two times ans they have no help at all. Onetime they closed the ticket without even chcking back with me and when I resend them back , they just ignor it. Iguess its time to go to scoial media and switch to another cloud service. It's sad how DropBox ended now, I've been with Dropbox since 2012.
