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Forum Discussion
Serious Issues with Billing - can't update credit card
Our admin dropbox account will not allow us to update my billing.
I click update it gives me a pop up at the top telling me "failed to cancel changes". Nothing happens
I then click on Family as I have a family plan and it gives me the "Something went wrong. Please try again later"
I have scoured the help desk for a number to call. None.
I have tried leaving a ticket but I am told by dropbox's help desk that my subscription level doesn't allow me to put in a request for help form. Even though I pay $300 a year then $35/month. I would hope that $700+ a year for file storage would get you the ability to ask for help.
My credit card has changed and I literally can't even update my billing, and dropbox has no way for me to ask for help.
I'm beyond frustrated.
kli_dbxDropbox Engineer
I see that you are also on a team trial. Unfortunately, you cannot manage your individual subscription while on a team trial. You can update your billing after your trial ends and you disband your team or you can choose to add billing to your team trial and convert to a paid team at the end of your trial period.
